Cyber Security Support Engineer

Role Description

We invite you to join our team as a Cyber Security Support Engineer, a unique and exciting opportunity that blends system administration with cyber security. This role is ideal for someone who thrives on problem-solving and enjoys navigating the intersection of tech support and cyber security.

As a Cyber Security Support Engineer, you’ll troubleshoot technical issues and analyze security events in order to find solutions. Your role is vital in maintaining system stability, enhancing our user experience, and contributing to the success of our organization.

Role Responsibilities

As a Cyber Security Support Engineer, you will provide top-tier technical support, diagnose, and resolve intricate system issues while collaborating with our software development team. You will troubleshoot customer inquiries, including but not limited to API integrations, systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows. Your technical skills will be essential for troubleshooting, while your cyber security knowledge will be important to handle security events and remediation.

Providing technical support to users on a variety of cyber security issues, troubleshooting security problems, and providing training on security best practices will also be part of your duties. Furthermore, you will assist in the investigation and remediation of security incidents.

Minimum Requirements

The ideal candidate will possess basic:

• In depth Linux administration knowledge including containers technologies like Docker Swarm or Kubernetes.
• At least an additional OS Administration knowledge (Windows or MacOS).
• Networking skills (TCP/IP knowledge, perform network traffic analysis and being able to install, configure or troubleshoot networking issues on Switch, Routers and Firewalls).
• Cyber Security skills (understanding of cyber security concepts and being able to use or willing to improve the knowledge on the most commonly used tools like NMAP, Hydra, Metasploit, etc.).
• Basic bash scripting.

In addition, fluency in English is required.
Excellent written and verbal communication skills, keen attention to detail, proactiveness, and a commitment to customer satisfaction are crucial.

Nice to have

Certifications relevant to the role and minimum requirements indicated above will be considered a plus. Experience in a customer-facing role and familiarity with cloud platforms such as AWS, Azure, or GCP would be a considerable advantage. Knowledge of at least one of the following programming languages will be an additional asset: Python, Golang, or Rust.

We also appreciate candidates who can foster a culture of knowledge sharing and continuous learning. We are looking for a tech enthusiast committed to offering exceptional support and contributing to the growth and development of our team and clients.